Terms & Conditions

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TERMS AND CONDITIONS Tyroola PTY Ltd

Please read the general terms & conditions before you order at Tyroola.com.au. When you place the order, you automatically give acceptance to the general terms and conditions.

  • 1. Definitions
    • 1.1 Customer – stands for the individual, person, company or other body who place an order on the site www.tyroola.com.au.
    • 1.2 Homepage – www.tyroola.com.au
    • 1.3 Account – means what you will need to register to submit an order on this site.
    • 1.4 Business day – stands for the day except Saturday or Sunday, nor a public and/or bank holiday anywhere in Australia. Also referable with "working day".
    • 1.5 Confirmation of order – means our email to you where we accept your order.
    • 1.6 Customer information – Information we request from you to place an order.
    • 1.7 Order number – Gathered by you as a customer after completing your order, you will find it in your order confirmation. Whenever questions related to an order arise, this should be your reference.
    • 1.8 Tyroola – Tyroola Pty Ltd and the activities in Australia
    • 1.9 Product – The product(s) which are ordered by a customer from Tyroola via the website or any other medium. Similar words, like goods or items also refer to this. Note that all words which are used in singular can also be used in plural and it also applies vice versa.
       
  • 2. About Us and the General Terms and Conditions

    Tyroola Pty Ltd
    11 York Street
    Sydney, NSW, 2000
    E: support@tyroola.com.au

    Tyroola Pty Ltd will hereafter be referred to as the Seller, Company, Tyroola, We or Our. These general terms and conditions are applicable to all contracts a customer (hereafter indicated as you, the customer, or purchaser) made with Tyroola by ordering a product from Tyroola.com.au. By ordering a product from this website, you accept the General Terms and Conditions.

    If you have any questions, you can contact us by email at support@tyroola.com.au

  • 3. Orders and Customers

    All orders at Tyroola will be processed immediately, assuming you place your order on a business day. When placing an order, you accept Tyroola's General Terms and Conditions, and confirm that you are:
    - A resident in Australia
    - Legally authorized to make purchases with the selected payment account
    - Ordering Products to be delivered and/or fitted in Australia
    If any of the above is incorrect, please do not place an Order with this site. We reserve the right, in our sole discretion, and at any time, to refuse, reject, or cancel any order placed with us.

  • 4. Prices

    All Our Prices include GST and any other applicable taxes (which will be charged at the current rate as shown on the website). Prices include delivery, unless otherwise stated on the Website. The prices are given in Australian dollars (AUD). We reserve the right to correct mistakes and or update information without prior notice. However, if the wrong price has been shown on a product you already have ordered, we will of course notify you and await your approval of the correct price before we process your order.

  • 5. Payment
    • 5.1 At the moment Tyroola offers following payment methods: Credit Card (Visa, MasterCard), PayPal, ZipMoney and Afterpay. We reserve the right to not offer all payment methods. By submitting a credit or debit card number, you:
      (a) confirm that your use of the particular card is authorized and that all information that you submit is true and accurate; and
      (b) authorize us to charge to the card you tendered all amounts payable by you to us (including GST and any other applicable taxes) based on the Items you order.
    • 5.2 If we suspect that any order is fraudulent or involves stolen identity or payment information, we reserve the right to make any additional authenticity checks and to involve any authorities we deem fit.
    • 5.3 The payment methods of ZipMoney and Afterpay are offered and controlled by these companies themselves, we simply offer it as a payment option, although any issues or queries regarding installments should be directed to the correct company.
       
  • 6. Warranties and Guarantees
    • 6.1 Tyroola's FREE Road Hazard Protection, Tyroola Tyre Protect and all warranties provided by Tyroola and listed on this webpage apply in addition to any other rights to which you may be entitled under the consumer gurantees provisions of the Australian Consumer Law. Our liability to you under this agreement is otherwise limited as set out in clause 7.
    • 6.2 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
    1. to cancel your service contract with us; and
    2. to a refund for the unused portion, or to compensation for its reduced value
      You are also entitled to choose a refund or replacement for major failures with goods.
    • 6.3 If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.
    • 6.4 You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
       

  • 7. Liability

    • 7.1 Without excluding, restricting or modifying the rights and remedies to which you may be entitled under these consumer guarantees provisions of the Australian Consumer Law or Tyroola's liabilities under those provisions:
    1. you acknowledge that this website is provided "as is" and that we do not make any warranty or representation as to the suitability of this website or a Product for any purpose;
    2. we exclude all other implied terms and warranties, wether statutory or otherwise, relating to the website or the subject matter of this agreement; and
    3. we will not be liable to you for indirect and consequential loss arising from or connected to this agreement in contract, tort, under any statute or otherwise (including, without limitation, for loss of revenue, loss of profits, failure to realise expected profits or savings, loss or corruption of data and any other commercial or economic loss of any kind) unless such loss arises as a result of our own negligence or wilful misconduct.
    • 7.2 Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.
       

  • 8. Delivery

    • 8.1 Products purchased at Tyroola can be delivered to
      1) your address
      2) your chosen fitting partner (if available) or
      3) another given address.
    • 8.2 Products are usually delivered in 3-5 business days from the time the product has left the warehouse, unless stated otherwise. However, due to unforeseen changes in purchasing volume, shipping times can fluctuate. We aim to notify you if we suspect that we cannot make the delivery in the estimated delivery time, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
    • 8.3 Delivery costs are based on postal code of the delivery address and the tyre size. These cost will be added to the total order price which will be visible in the cart and can already be calculated in the product detail page.
    • 8.4 Metro area postcodes: 2000 - 2002, 2006 - 2012, 2015 - 2050, 2052, 2055, 2057, 2059 - 2077, 2079 - 2097, 2099 - 2148, 2150 - 2168, 2170 - 2179, 2190 - 2200, 2203 - 2214, 2216 - 2234, 2555 - 2560, 2563 - 2567, 2745, 2747 - 2763, 2765 - 2770, 3000 - 3006, 3008, 3010 - 3013, 3015 - 3016, 3018 - 3034, 3036 - 3062, 3064 - 3068, 3070 - 3076, 3078 - 3079, 3081 - 3089, 3093 - 3095, 3101 - 3109, 3111, 3113 – 3116, 3121 - 3156, 3160 - 3175, 3177 - 3202, 3204 - 3207, 3752, 3800, 3802 - 3803, 3806, 3975 - 3976, 4000 - 4014, 4017 - 4022, 4025, 4029 - 4032, 4034 - 4037, 4051, 4053 - 4055, 4059 - 4061, 4064 - 4070, 4072 - 4078, 4101 - 4125, 4127 - 4133, 4151 - 4161, 4163 - 4165, 4169 - 4174, 4178 – 4179, 4300 - 4301, 4500 - 4505, 4508 - 4509, 5000 - 5001, 5005 - 5025, 5031 - 5035, 5037 - 5052, 5061 - 5076, 5081 - 5098, 5106 - 5115, 5125 - 5127, 5158 - 5162, 5164 - 5166, 5168, 5950, 6000 - 6001, 6003 - 6012, 6014 - 6031, 6036, 6050 - 6074, 6076 - 6079, 6081 - 6082, 6090, 6100 - 6112, 6121 - 6125, 6147 - 6176, 6180 - 6182
       
  • 9. Cancellation Notice

    If you request to cancel your order prior to shipment, a cancellation fee of $25 will be payable to cover courier cancellation fees and processing charges.
    In the case of Wheels/Rims orders a cancellation can only be accepted if the wheels have not already been prepared for shipment.  Once dispatched, no returns can be offered.

  • 10. Refunds and Returns

    You are entitled to request a return within 14 days after you, or a third party named by you, received the tyres for the following reasons:

    • Change of mind
    • Wrongly ordered products
    • Defective products

    To initiate a return, please email support@tyroola.com.au with your name, order number, and reason for return to request a return and otherwise comply with the claims process in clause 11 below.

    Only unused tyres not fitted or mounted onto a vehicle are eligible for return. If we inform you that we will collect the tyres, you must ensure they are available for collection at the specified location and time. If we are unable to collect the tyres as agreed, additional charges will apply. Return shipment will be at your cost unless we agree otherwise.

    A 15% restocking fee (15% of the total order value) may apply, and you, the customer, are responsible for the return fee.

    Upon receiving the returned tyres and inspecting their condition, we will refund the original order amount minus freight cost within 30 days. The refund amount will be transferred to the original means of payment used for the order, unless differently specified by the customer.

    To the extent permitted by law, associated costs, such as for rental cars, are not reimbursed by Tyroola.

    On special days like holidays, specifically for orders made from Dec. 22 to Jan. 12, we extend the return window dates to 15 days.

    This policy is subject to periodic reviews and updates. For any questions or concerns, feel free to contact us at support@tyroola.com.au.

  • 11. Claims Process

    For all Goods or Services claims, Please send an email to {COMPANY_SUPPORT_EMAIL with your name, order number and reason for return in order to request an RMA number.

    Tyroola will send the claims forms and the return delivery labels you need. For approved claims, the customer will get the products replaced with an equivalent product and reimbursed for any additional expenses. 

    Tyroola will determine if your claim is eligible for remedy under the Consumer Guarantees, Tyroola Tyre Protect or any additional Guarantees or Warranties set out on this Webpage.

    If the claim is not approved, the delivery costs are not refunded and the customer is fully charged. Please note that the customer is responsible for the products until they have been received by Tyroola. Please make sure you pack the products carefully, so they do not get damaged when they are returned to Tyroola.

  • 12. Ownership Reservation

    All products remain property of Tyroola until the full payment has been received.

  • 13. Other

    The products on our website are for sale, however, we reserve the right to make changes. If typographical errors, technical problems or similar occur, we reserve the right to cancel incoming orders. If this occurs, you will be contacted. The existing product description is mainly from our supplier, we accept no responsibility for them. Sometimes the product image differs from reality. An example might be a tyre, under “tyre menu” which is attached to a rim. The rim in this example is not included in the price, and thus not included in the purchase. Tyroola accepts no responsibility for any tyre equipment, which you as a car owner choose to use for your vehicle.

  • 14. Force Majeure

    We are not responsible for delays caused by Force Majeure events. Examples of such events are: natural disasters, war, strike, decisions from authorities, non-deliveries from suppliers, and circumstances beyond our control, that cannot have been foreseen. If events like this occur, which makes Tyroola unable to keep agreement/commitment;
    Tyroola will be released from the obligation to fulfill the contract/commitment.

  • 15. Changes in General Terms and Conditions

    We reserve the right to update and make changes in our General Terms and Conditions. Any changes or additions will be published at www.tyroola.com.au. Continued use of our webpage is considered as an approval of the potential changes.

  • 16. Declaration of invalidity

    If any of the clauses of these General Terms and Conditions, or an agreement is declared invalid or cannot be executed by court, the other parts of the General Terms and Condition remains valid. The clauses held invalid or cannot be executed will be replaced with the appropriate legal guidance, counseling and practice.

  • 17. Website Restrictions

    Any program or automated technology may not be used to browse, search, share, or download text and/or images and/or code from this website.

  • 18. Privacy Policy

    Please read our Privacy, which represents a part of our General Terms and Conditions. You will find our Privacy Policy here.

  • 19. Age of Tyres

    The majority of the tyres we offer are manufactured within 12-24 months of your purchase date. However, same as with any bricks and mortar stores, some sizes and brands can have older manufacturing dates. This is usually because tyres are purchased/imported in batches from the tyre suppliers, but not all sell as quickly as each other. We will always endeavour to check with our customers if the tyre available is more than 4 years since production.

    If a tyre is over 4 years of age, it will also be priced accordingly. If stock is marked as 'Clearance stock', the age of the tyres potentially could have an age greater than 4 years or are demo tyres.

  • 20. Clearance Tyres

    Products marked as clearance have been discounted and might include discontinued product lines, take-off tyres, and products older than Tyroola's recommended manufacturing date of 4 years. All tyres are unused/new products. Please note that clearance tyres may also include demo products.

    Condition Disclaimer:
    While all clearance tyres are unused/new products, some may have been used for demonstration purposes or may have minor cosmetic imperfections. Tyroola makes every effort to ensure that clearance tyres are in good condition, but customers should be aware that clearance tyres may have been mounted on rims or used for display purposes.

    Additional Information:
    If you are unsure about the condition of a particular clearance tyre or would like additional information, please contact our Support Team before purchase to avoid delays or unnecessary return fees.

    Return Policy:
    Clearance tyres are subject to the same return policy as regular tyres. However, customers should carefully inspect clearance tyres upon delivery and report any issues or discrepancies to our Support Team promptly.

    Limited Availability:
    Please note that clearance tyres are available in limited quantities and may be subject to availability. Prices and availability of clearance tyres are subject to change without notice.

    Warranty:
    Clearance tyres are covered by Tyroola's standard warranty policy, which provides protection against manufacturing defects. For more information about our warranty policy, please refer to section 6 (Warranties and Guarantees) of these terms and conditions.

  • 21. Tyres Left at Fitting Stations

    If a customer is unreachable for a month or more since the tyres have been delivered to the Fitting Station, the customer is forfeiting the tyres and may not be subject to a refund.

  • 22. Images

    Images are for illustration purposes only. Wheel rims are not included with the tyre, and actual tread may differ from images depicted.

  • 23. Inappropriate / Rude Behaviour to Staff

    If you, the customer, fitting partner, or any other individual involved with Tyroola or the purchase of tyres is inappropriate and rude to staff, you will forfeit all additional privileges, promotions and additional services other than the very basic purchase and delivery of tyres at full retail price.

MatesRates

MatesRates is Tyroola's referral program.

You can get products at very low prices by sharing your purchases with friends, who will then be eligible for the same cashback if they share with their friends.

Tyroola encourages fair and responsible sharing and takes no responsibility for consumers' spamming behaviours.

Mates Rates CAN be used in combination with the following discounts for purchases made starting November 21, 2022 onwards:

 

  • Buy 4 Pay 3 tyres
  • Price offs (% discounts)
  • Buy tyres and get cashback

By participating in ‘Mates Rates’, you agree to these ‘Mates Rates’ terms and conditions:

The Offer: 

Upon purchase of tyres on Tyroola.com.au, you obtain the possibility to receive a cashback when your friends purchase 4 tyres using the unique promo link, according to the following structure:

  • 1 friend purchases tyres through the unique promo link: get 10% cashback
  • 2 friends purchase tyres through the unique promo link: get 25% cashback
  • 3 or more friends purchase tyres through the unique promo link: get 50% cashback

The purchase:

  • For the referred orders to be valid, each referred order must contain 4 tyres or more. The original buyer's cashback is only available for up to 4 tyres.
  • Only validly invoiced orders are eligible to participate in the Mates Rates promotion.
  • Returned or cancelled orders will not be eligible to participate in the Mates Rates promotion.
  • The Mates Rates cashback will only be applied to the price of the tyre/s. In instances where Mates Rates is combined with another promo/sale/discount, the Mates Rates cashback will only be applied to the discounted price of the tyre/s
  • Call-out, fitting, delivery and other service fees (e.g. wheel alignment) incurred throughout the transaction are not part of the cashback amount.

Timing:

  • The unique promo link is valid only for 30 days from your date of purchase. Any purchase using the unique promo link made after 30 days will not be considered valid for the extra discount.
  • The offer is only available from April 1st 2018 until December 31st 2023.
  • It may take up to 90 days to send the cashback to successful applicants.

Friends:

Your friend must apply from the referral link we have given you. If your friend applies from a separate link or applies independently (i.e. if they visit www.tyroola.com.au directly), you will not be eligible to receive the discount.

After your friends have purchased 4 tyres with your unique promo link, they can participate in Mates Rates and benefit from the same discounts.

Past Tyroola customers can be referred again to take advantage of the discounts as long as all the above conditions are met.

 

Wheel Alignments Terms and Conditions

  1. Wheel alignments are offered by Tyroola on behalf of the fitting partner network as an optional extra service.
     
  2. The prices displayed on the site have been agreed upon from the fitting station network for a standard wheel alignment.
     
  3. A standard wheel alignment for front end only (2-wheel), or front and rear (4-wheel) may be offered. If you select a front and rear (4-wheel) however your vehicle only requires a front end only alignment (2-wheel), you will not receive a partial refund for this mistake or error.
     
  4. If you purchase a front end only alignment (2-wheel) but your vehicle requires a front and rear (4-wheel), you will be required to pay the difference directly to the party carrying out the alignment, or a full refund of the alignment will be actioned subject to the decision of Tyroola and/or the fitment centre.
     
  5. A standard wheel alignment is what is offered for standard vehicles. This standard alignment excludes any alignment that requires additional work and/or materials including shims, and also 4x4 vehicles, classic vehicles, modified vehicles, luxury vehicles, racing vehicles and any other vehicles where a standard alignment cannot be carried out on. If a vehicle requires equipment other than that of a standard wheel alignment (eg. truck wheel alignment machinery), the alignment may not be carried out.
     
  6. If the standard wheel alignment cannot be performed on your vehicle, Tyroola needs to be notified, and we can issue a full refund on the cost of the wheel alignment, and will not source a different location for the wheel alignment to be carried out.

Tyre Deals and Promotions

Tyroola occasionally runs promotions that include, but are not limited to, straight discount sales, Instant Cashback offers, Buy 4 Pay 3 deals, and occasional Free Tyre Fitting promos.

  • These offers are redeemable online only and cannot be combined with other promotions unless specified.
  • They are only available for a limited period and may be valid for all tyres or selected patterns only while stocks last.
  • Discounts must be applied during their designated validity or promotional period. Requests for discounts outside of the specified timeframe cannot be honoured. 
    The application process for discount, promotional and voucher codes depends on the individual promo mechanics:
    • Some promotions require discount or voucher codes to be applied manually to the shopping cart during checkout.
    • Other promotions come with system-generated vouchers automatically applied to the cart based on predefined criteria.
  • Fitting promotions do not cover tyre services such as wheel alignment or other vehicle servicing repairs.
  • Due to high demand during promotional periods, there is a slight chance that the ordered tyres become out of stock. In such cases, we will make every effort to offer you a suitable alternative.

 

Instant Cashback Offers:

Our Instant Cashback Offers provide savings on your tyre purchases. Get discounts typically ranging from $50 to $300 when buying a set of 4 tyres. The specific cashback amount depends on the promotion and may vary based on tyre size or tyre pattern.
Simply look for tyres eligible for the offer with the promotional badge "Save $xx (cashback amount) on 4 tyres". Your cashback amount will then be automatically applied during checkout.

Please contact our support team if you want to apply our Instant Cashback offers for tyres of the same brand and pattern but in different sizes. We'll do our best to assist you, taking into account stock availability. Keep in mind that we cannot guarantee the application of the discount, but our support team will assess the situation and provide guidance based on the available inventory.
 

Buy 4 Pay 3 Offer:

Select eligible tyres from our catalogue, add 4 to your cart, and you'll only be charged for 3 at checkout. To qualify, ensure you purchase 4 identical tyres (same brand, pattern, and size) in a single transaction during the promotion period. Buy 4, Pay 3 promos apply to selected brands only.

Please contact our support team if you would like to apply our "Buy 4 Pay 3" offers for tyres of the same brand and pattern but in different sizes. We'll do our best to assist you, taking into account stock availability. Keep in mind that we cannot guarantee the application of the discount, but our support team will assess the situation and provide guidance based on the available inventory.
 

Free Fitting Promos:

Tyroola occasionally offers free fitting promotions via mobile tyre fitters or partner fitting shops. Please note that free-fitting promotions are brand-specific and location-dependent. Promotion mechanics may vary.

 

Tyroola Tyre Price Match Guarantee

Tyroola strives to offer customers the best possible price on tyres, therefore if you find a competitor with a cheaper price on an identical item, Tyroola will beat the price by 3%, subject to the following terms and conditions:

  • 1.1. Proof of the competitors price of tyre must be given to Tyroola in the form of a written company quote, printed advertisement, online listing, or any other written proof the current price of the product. The competitor must also have a valid Australian Business Number (ABN).
  • 1.2. Customers must present price match requests and provide proof of the competitor's price before initiating an order.
  • 1.3. The product must be in stock and available/ready for delivery at the time of purchase from both Tyroola and the competitor.
  • 1.4. The price in question is for the product itself and does not include additional fees or charges such as shipping and fitment.
  • 1.5. The product must be identical to what Tyroola offers, which includes but is not limited to the brand and model, the condition and an age up to 4 years, but no older.
  • 1.6. Tyroola reserves the right to offer only 1 price match per customer.
  • 1.7. Private buyers only (Excludes wholesalers, trade buyers, importers, deal/coupon websites and the like).
  • 1.8. Is not valid for competitor liquidation and aged stock sales.
  • 1.9. Limited to products marked with a “Price Match” badge displayed on www.tyroola.com.au.
  • 1.10. The price is not part of a special offer or promotion, loyalty reward, coupon offer, cash back offer, or similar.
  • 1.11. The tyre must be locally stocked - for example: such quotes from competitors in different states to yourself.
  • 1.12. This price match policy is not retroactive and cannot be applied to completed or finalised sales.

Tyroola will not match the competitors price if:

  • 2.1. The product is already part of an ongoing order.
  • 2.2. The price is part of the competitors special offers or promotion, loyalty reward, coupon offer, cash back offer, or similar.
  • 2.3. The item is a listing from a classifieds ad such as Gumtree or eBay.
  • 2.4. The price is due to a technical error on behalf of the competitor.
  • 2.5. The product is not a tyre.

Tyroola's FREE Road Hazard Protection (for orders placed before 19/06/2023)

Orders placed after the 18/06/2023 do not include the FREE Road Hazard Protection anymore

Common road hazards such as punctures, bruises or impact breaks, caused by glass, nails, curbs and potholes, and sustained during the course of normal driving on a reasonably maintained road are not covered under tyre manufacturers' warranties.* Tyroola is proud to supply the best quality tyre brands, but cannot control damages caused by road conditions. The Free Tyroola Road Hazard Warranty, ensures that you are always driving on safe tyres and provides you a peace of mind in case of any damage such as:

  • Repairable and unrepairable punctures
  • Impact fractures and breaks
  • Accidental cuts and curb damage

and is valid on any PCR, 4x4 and LT tyre purchased from Tyroola.com.au

Tyroola Road Hazard Protection covers your tyre repair or replacement as follows:

  • Tyres are covered for 24 months from the date of purchase or until 1.6mm or less of tread remains, whichever occurs first.
  • During the period of benefit, repair (providing that the puncture occurred in a legally repairable area) or replace the tyre free of charge if there is less than 25% tread wear on the tyre. If tread wear is over 25%, pro-rata charges will apply for the replacement tyre. (If a tyre is 25% worn, 25% charge will apply. If the tyre is 50% worn, 50% charge will apply, based on the new tyre price. Should the identical product be obsolete, a comparable product will be provided. Pro-rata costs are based on RRP at the time of replacement
  • Tyroola will cover this repair or replacement up to the value of $500 as a benefit cap per order.

Claim under your free Road Hazard Warranty is simple:

  • Comply with the list of responsibilities described below
  • Send an invoice/receipt of your purchase to support@tyroola.com.au
  • Provide photos of the tyre and the damage to it, while it is still on the rim. The pictures must be clear and at a minimum should have a full shot of the sidewall, and a clear close up of the damage, but the more photos the better.
  • Once photos have been received, the tyre can come off the rim, and you can notify us that the tyre is ready to be picked up at the original delivery address.

Your responsibilities

As our customer, you have a few small responsibilities under this warranty.

  • The warranty only applies to the original purchaser of the tyres
  • The tyres should always be maintained in a good condition at the correct tyre pressures.
  • Wheel balancing, alignments and tyre rotation should be carried out at regular intervals, and proof must be supplied to claim warranty (proof must be written documents from a professional tyre or suspension store).
  • All necessary precautions will be taken to avoid driving over obstacles like kerbs and rough road edges which may cause tyre damage.
  • If the claim is unsuccessful, you will be responsible for the transport costs to have the tyre returned to the warehouse for inspection. If this is the case, you have 30 days to pay this logistic cost from the date of notification from us via phone or email.

* Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Your Road Hazard Warranty is a benefit to you the customer given in addition to your consumer rights under the Australian Consumer Law. Please see clauses 6 and 7 of the Terms and Conditions above for further detail.

Some exclusions apply:
This Tyroola Road Hazard Warranty excludes damage caused by lack of tyre care, maintenance and deliberate abuse. The aforementioned are not covered by this road hazard warranty. Tyres that become unserviceable due to fire, theft, snow chain damage, vandalism, use in competition or racing, improper rotation, improper repair, improper inflation pressure, overloading, off-road use, on-road collisions, vehicle obstruction and similar types of damage or abuse are not covered by this warranty. The warranty applies to any tyres purchased from Tyroola down to at least the minimum legal tread depth (or above) as required by the relevant Australian state authority.

Also, In the event of repairable damage to the tyre, such as a puncture that can be safely repaired (e.g., a screw in the tyre that can be plugged), Tyroola will cover the cost of the repair only. A full replacement will not be offered for repairable damage.

If the damage was caused from other means other than normal use, it is excluded from Tyroola's Road Hazard Protection, this includes any damaged caused during fitment. If this damage was caused from or during fitment, it is the responsibility of the business who carried out the fitment job, and not Tyroola's.
If a claim is successful, the repair or replacement is only for the tyre itself, and excludes any additional costs such as shipping and fitting. The cost of shipping will be calculated on a case by case basis, if shipping was free with your original purchase, this is excluded from the replacement as free shipping is only applicable to newly purchased items.

Offer commence date: 01/01/2016 (Any purchases before this date are not eligible for Tyroola's Road Hazard Protection.)

Tyroola's Fitment Guarantee

At Tyroola we work hard and go the extra mile to ensure complete Customer Satisfaction in all steps of the order process – including fitting of the tyre. We are an independent working closely with Australia’s best independent fitters to offer you the best service and price. Do not trust us on our words, check out Tyroola on Productreview.com.au to see verified customer reviews on our business, and compare this to reviews from large tyre retail chains!

Tyroola aims to provide you with a Fitment Guarantee. Our independent fitting partners are carefully selected based on the quality of workmanship and constantly reviewed based on customer reviews.

We offer a Fitment Guarantee which means that we guarantee that the tyres you order will fit your vehicle in accordance with vehicle safety and regulation. Our Customer Service evaluates every order and will make sure you will have the right product for your vehicle. In 99% of the cases there are no issues and no need for intervention. In the 1% of cases where you have ordered the wrong tyre, we will directly contact you and do our utmost best to provide you with the best possible alternative.

Fitment Guarantee & Conditions

Tyroola Fitment Guarantee covers tyres from the original purchase invoice, and is valid starting from the date of purchase for the period of the guarantee, subject to the following:

1. Tyroola does not guarantee any tyres suffered damage due to misuse; ill-use and any accidents which are beyond the control of Tyroola

2. Tyroola is not able to guarantee tyres that have been removed from the vehicle of first fitment

3. Tyroola does not place guarantee on goods when you have changed your mind after purchase, or have decided you do not like the goods

4. Tyroola does not guarantee services or goods where you have insisted those services or goods to be followed or carried out in a certain way

5. Mobile fitting may have a call-out fee applicable. This fee cannot be refunded if the Mobile Fitter has been booked and scheduled for appointment

If damage was caused from or during fitment, it is the responsibility of the business who carried out the fitment job, and not Tyroola. This Guarantee applies in addition to any other rights you have under the consumer guarantee provisions of the Australian Consumer Law. Please see clauses 6 and 7 of the Terms and Conditions above for further detail.

Offer commence date: 01/06/2016 (Any purchases before this date are not eligible for Tyroola's Fitment Guarantee

 

Tyroola's Manufacturer’s Guarantee

All products that are purchased at Tyroola have a 1 year warranty regarding faults or defects resulting from manufacturing. Damages caused by use in competition or racing, whilst fitting, disassembling or balancing, or any improper usage of the Products are not covered by the warranty. Bridgestone tyres however come with a 5-year warranty instead of the standard 1 year.  
For any warranty claims, the buyer must first have the tyres return for inspection to determine if the issue is due to manufacturing. If the inspection determines there is a manufacturing issue, compensation will be evaluated from the remaining tread of the tyres, and in the terms of a replacement, or partial refund, which will be determined after inspection. This Guarantee applies in addition to any other rights you have under the consumer guarantee provisions of the Australian Consumer Law. Please see clauses 6 and 7 of the Terms and Conditions above for further detail.

 

Tyroola Tyre Protect

Premium: The policyholder is responsible for a one-time premium payment for each tyre.
Coverage Period: Available for 12 months; starting from the date of purchase or down to the minimum legal tread depth, whichever occurs first.

Coverage Inclusions:

  • Non-repairable punctures
  • Impact fractures
  • Accidental cuts
  • Kerb damage
  • Repairable Damage: In the event of repairable damage to the tyre, such as a puncture that can be safely repaired (e.g., a screw in the tyre that can be plugged), Tyroola will cover the cost of the repair only. A full replacement will not be offered for repairable damage.

Coverage Exclusions:
Coverage is not provided for damage resulting from the following:

  • Theft/vandalism
  • Accident/fire damage/force majeure
  • Incorrect mounting of the tyre.
  • Improper storage of the tyre
  • Under-inflation, over-inflation, improper maintenance, improper repair
  • Mechanical irregularity in the vehicle that negatively affects the tyres
  • Being fitted to or used with incompatible or improper valves, rims, or wheels
  • Fitment of tyres that do not meet vehicle load and speed rating requirements
  • Not being fitted or used in accordance with manufacturer recommendations
  • Retreaded and second-hand tyres
  • Climatic effects, such as salt water or sand damage

Eligibility: Coverage is valid on any PCR, 4x4 and LT tyre purchased from Tyroola.com.au

Claims process:
Claims under your Tyroola's Tyre Protect Plans are simple:

  • Comply with the list of responsibilities described below.
  • Send an invoice/receipt of your purchase to support@tyroola.com.au
  • Provide photos of the tyre and its damage while still on the rim. The pictures must be clear and, at a minimum, have a full shot of the sidewall and a clear close-up of the damage, but the more photos, the better. Once photos have been received, the tyre can come off the rim, and you can notify us that the tyre is ready to be picked up at the original delivery address.

Payment:

  • Payment will only be provided for an amount equal to the tread used on the tyre. 
  • During the benefit period, we will undertake the repair (subject to the puncture occurring in a legally repairable area) or provide a replacement tyre at no cost if the tyre exhibits less than 25% tread wear. If tread wear exceeds 25%, charges will be prorated for the replacement tyre. For instance, if the tyre is 25% worn, a 25% charge will be applied; if it's 50% worn, a 50% charge will be applied based on the new tyre's price. If the identical product is unavailable, we will offer a comparable product. Prorated costs are determined by the Recommended Retail Price (RRP) at the time of replacement.
  • Tyroola will cover this repair or replacement up to $250 as a benefit cap per tyre

Your responsibilities
As our customer, you have responsibilities under this tyre protection plan:

  • The warranty only applies to the original purchaser of the tyres
  • The tyres should always be maintained properly, in good condition, and at the correct pressure.
  • Wheel balancing, alignments and tyre rotation should be carried out at regular intervals, and proof must be supplied to claim benefits (proof must be written documents from a professional tyre or suspension store).
  • All necessary precautions will be taken to avoid driving over obstacles like kerbs and rough road edges, which may cause tyre damage.
  • If the claim is unsuccessful, you will be responsible for the transport costs to have the tyre returned to the warehouse for inspection. If this is the case, you have 30 days to pay this logistic cost from the date of notification from us via phone or email.

* Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. See clauses 6 and 7 of the Terms and Conditions above for further details. Tyroola's Tyre Protect Plans are optional products you, the customer, can choose to purchase, in addition to your consumer rights under the Australian Consumer Law.

If a claim is successful, the repair or replacement is only for the tyre itself and excludes any additional costs, such as shipping and fitting. The shipping cost will be calculated on a case-by-case basis, if shipping was free with your original purchase, this is excluded from the replacement, as free shipping is only applicable to newly purchased items.

Offer commence date: 19/06/2023

(Any purchases before this date are not eligible for Tyroola's Tyre Protect Plan)

Tyroola Gift Cards

  • The gift cards can be used as a form of payment for eligible online purchases on our website.
  • They can be used to purchase your full order of tyres and wheels, including fitting and shipping.
  • They cannot be redeemed for cash.
  • They are valid for a period of 3 years from the date of purchase unless otherwise stated.
  • Lost or stolen gift cards will not be replaced or refunded.
  • Gift cards cannot be used to purchase other gift cards.
  • For any remaining balance on a gift card after purchase we will issue a new gift-card with the remaining balance.
  • Tyroola reserves the right to change or modify the terms and conditions of the gift cards at any time.
  • Gift cards may not be used for fleet, government, wholesale, commercial, or account purchases.
  • Gift cards cannot be topped up or reloaded.

Shipping policy

Tyroola endeavours to get your tyre order to you as fast as possible and for an affordable rate. Tyroola covers the delivery cost for most metropolitan postcodes, if there is a delivery charge, it is calculated from the location of the stock to the postcode you have entered.

Delivery times arrive to most postcodes in about 2 days, if the delivery location is a little further, when proceeding through the checkout, we will state a more accurate estimate on delivery.

  • ATL (Authority to Leave): Customers have the option to authorize delivery drivers to leave the ordered items in a secure location at the address provided for delivery. If the driver believes the location is not secure, he will keep the items and will wait for instructions to re-deliver the tyres at a later time. (Additional fees may apply to multiple re-deliveries).
    Please be aware, if an ATL is placed on the delivery of a good, we are not responsible for any loss or damage to the items. We will happily assist you in contacting the logistics company used to re-confirm the delivery with the driver, however if goods are not found, no replacement will be sent. ​
     
  • Tracking numbers are provided when possible; this is dependent on the logistic company used and are not always provided.
  • Tyroola Pty Ltd. strongly recommends you assess the items before signing for delivery to confirm they match the items ordered. Once you are happy and satisfied the items are correct, you can sign. If, in the unlikely event that there is an issue with the items delivered or they do not appear to be what you ordered, please refuse delivery so the courier can return the items to us for inspection and investigate the reason for the issue. Contact customer service immediately if this is the case and we will sort and manage the issue as soon as possible.

Contact Information
Office Address (no purchase):
Tyroola Pty Ltd
11 York Street
Sydney, NSW 2000
E: support@tyroola.com.au