Shipping Policy Tyroola Pty Ltd
Tyroola endeavours to get your tyre order to you as fast as possible and for an affordable rate. Tyroola covers the delivery cost for most metropolitan postcodes, if there is a delivery charge, it is calculated from the location of the stock to the postcode you have entered.
Delivery times arrive to most postcodes in about 2 days, if the delivery location is a little further, when proceeding through the checkout, we will state a more accurate estimate on delivery.
- ATL (Authority to Leave): Customers have the option to authorize delivery drivers to leave the ordered items in a secure location at the address provided for delivery. If the driver believes the location is no secure, he will keep the items and will wait for instructions to re-deliver the tyres at a later time. (Additional fees may apply to multiple re-deliveries).
Please be aware, if an ATL is placed on the delivery of a good, we are not responsible for any loss or damage to the items. We will happily assist you in contacting the logistics company used to re-confirm the delivery with the driver, however if goods are not found, no replacement will be sent.
- If there is not an ATL (Authority to Leave) placed on the delivery of an order and you are unable to accept and sign for the goods at the designated delivery address, you are responsible for any redelivery fees incurred by our third party carrier due to the items having to be returned to a local depot or warehouse and require the delivery to be re-booked.
- Tracking numbers are provided when possible; this is dependent on the logistic company used and are not always provided.
- Tyroola Pty Ltd. strongly recommends you assess the items before signing for delivery to confirm they match the items ordered. Once you are happy and satisfied the items are correct, you can sign. If, in the unlikely event that there is an issue with the items delivered or they do not appear to be what you ordered, please refuse delivery so the courier can return the items to us for inspection and investigate the reason for the issue. Contact customer service immediately if this is the case and we will sort and manage the issue as soon as possible. No returns are accepted after 28 days, regardless of which party is at fault, as goods should be inspected before signing for them. Applying an Authority to Leave on the order will be treated as a signed delivery.