You are entitled to request a return within 14 days after you, or a third party named by you, have received the tyres. Please send an email to firstname.lastname@example.org with your name, order number and reason for return, in order to request an RMA number.
Only unused tyres that have not been mounted are eligible for return. We do not offer returns simply for a change of mind, or wrongly ordered products. In case of a return, we will ensure the tyres are picked up at the address specified by the customer.
If we have come to an agreement on return for an order that was due to a customers fault, a 15% restocking fee will apply (15% of total order value) and the customer is in charge of the return fee.
As soon as we have received the returned tyres and have inspected the conditions, we will refund the original order amount minus freight cost within 30 days. The refund amount will be transferred to the original means of payment used for the order, unless differently specified by the customer.